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tgroenwals shared this post · 5d ago
Gaurav Bhargava

Most enterprise AI conversations start at the wrong layer.

Most enterprise AI conversations start at the wrong layer.

They start with the model. Which LLM should we use? Which copilot should we deploy? Which agent framework should we choose?

But enterprise AI does not create value because a model can generate an answer. It creates value when intelligence can understand business context, interact with enterprise systems and take the right action within the right controls.

Consider a simple business question: "Why is this supplier invoice blocked, and what should happen next?"…

Petr Molin I’d add one test to that architecture question: what happens when the layers disagree?
The context layer says the supplier is approved. The ERP says the invoice is blocked. The policy was updated last week. The user has partial authority. The data is technically valid but stale.
That is where enterprise AI gets interesting, because the system now needs more than access and reasoning. It needs a way to recognise conflict, decide which source has precedence, and know when not to act.
The happy path proves integration. The exception path proves the architecture.
Petr Molin Gaurav, I’d be cautious about making arbitration another layer by default.
Some conflicts can be resolved through explicit precedence rules: newer policy beats cached context, system-of-record status beats a derived view, authority limits override a recommended action.
But once the conflict involves judgment rather than source precedence, I’d want the architecture to stop resolving and start escalating.
So perhaps the important capability isn’t an arbitration layer. It’s knowing which disagreements are safe to resolve deterministically, and which ones should become a human decision.
Arthur Hof Gaurav — the seven layers cover what AI can access, but not how much authority a given action needs. Explaining a blocked invoice and auto-releasing it are both "the right action" through layers 1-6, yet they need very different levels of control at layer 7. In the smaller automated systems I run, the trust usually breaks not because a control layer is missing, but because one uniform approval threshold gets applied across actions that have wildly different reversibility.
Arthur Hof Gaurav - reversibility is the primary lever for me, but time-to-detection runs a close second. A delete is irreversible but instant to notice. A slightly-off outreach message is technically reversible - I can follow up - but half the damage is already done by the time anyone catches it. So the practical threshold ends up being reversibility discounted by how fast a mistake actually surfaces, not reversibility alone.
tgroenwals shared this post · 5d ago
Luís Rodrigues

Most people hear "AI".
And think it's one thing.

There are seven layers. Each one wraps around the last, like Russian nesting dolls.

Image by my friend Will Stewart, MBA , give him a follow.

𝗖𝗹𝗮𝘀𝘀𝗶𝗰𝗮𝗹 𝗔𝗜

Pure logic. “If this, then that”.

Symbolic AI and Expert Systems that follow rigid rules to make decisions.
It doesn't learn, it just follows orders.

𝗠𝗮𝗰𝗵𝗶𝗻𝗲 𝗟𝗲𝗮𝗿𝗻𝗶𝗻𝗴

We stopped writing rules and started using math.

Algorithms analyze data to find patterns.
They classify, predict, and optimize based on history, not hard-coded instructions.

𝗡𝗲𝘂𝗿𝗮𝗹 𝗡𝗲𝘁𝘄𝗼𝗿𝗸𝘀…

Nelson Uzenabor The transition from prompting to delegating is where the real operational leverage happens. Firmly focused on the Agentic AI space right now, building the governance, connections, and workflows needed to make autonomous execution viable in production.
Luís Rodrigues Author Well said, Nelson. Moving from prompts to execution changes how teams think about AI.
Ashley Nicholson Understanding the layers helps cut through the noise around AI. Real progress comes from knowing which level solves the problem, not just chasing the newest tool.
Luís Rodrigues Author Ashley. Yes, the right solution starts with knowing what problem you are actually solving.
tgroenwals shared this post · 5d ago
John Wernfeldt

It's so easy to start from the top, with the fancy shiny stuff around agentic AI and ge...

It's so easy to start from the top, with the fancy shiny stuff around agentic AI and generative AI. And that's also how most people define AI nowadays.

However, there are other things underneath that need to work.

I think it's super important to really understand the bottom thing here, the data foundation, because that's what everything is built on.

If you don't have that in place, the ownership, the definitions, the data quality, the lineage, then everything above it will break. It will start to hallucinate, and you will make decisions based on unsolid information.

Joakim William Hauge I completely agree that data foundations are non-negotiable, the next challenge is that autonomous systems introduce a second foundation: operational visibility.

Clean data ensures AI starts with the right context, operational visibility ensures leaders understand the economic impact, ownership and exposure of the decisions AI makes. As AI becomes more autonomous, I think enterprises will need both.
Chaitanya Ramineni, PhD Two key things this makes me wonder:
1. As you rightly point out, "It's been the same for years, with cloud and ERP and other things as well." What could we do differently this iteration?
2. Is there a skills and authority "foundations" and stack that lines up with this stack?
Michael Donaldson, DBA, PMP Chaitanya Ramineni, PhD On the second question, yes, and it usually gets skipped because it is harder to diagram than data lineage. Data foundations tell you whether the information is trustworthy. Authority foundations tell you who was allowed to act on it, and most organizations never wrote that second layer down even before AI entered the picture. An agent inherits both gaps at once. It just cannot tell you which one it hit when something goes wrong.
tgroenwals shared this post · 5d ago
Wil Klusovsky

Most cyber risk isn’t accepted.
It’s inherited by assumption.

Shadow IT was only the beginning….now the shadows are everywhere.

Used to be someone used an unapproved tool.

Someone spun up a system nobody knew about.

Now it’s bigger.

→ Shadow AI
→ Shadow data
→ Shadow cloud
→ Shadow access
→ Shadow procurement
→ Shadow risk acceptance
→ Shadow automation / APIs

And here’s what leadership needs to understand:

Most shadow activity doesn’t happen because people are trying to create risk.

It happens because the business is trying to move.

A team needs a tool now.

Jason Vanzin Shadow activity is often a signal that governance is not keeping pace with how work gets done.

The fix is not tighter policy alone. It is faster intake, clearer ownership, and approved paths people will actually use.
Holly Moe When controls lag behind how teams actually work, people naturally find faster routes. Better governance makes the safe path practical by embedding security into everyday workflows rather than adding friction after the fact. Wil Klusovsky
tgroenwals shared this post · 5d ago
Michael Lee

AI models are becoming a commodity.
AI systems are becoming the moat.

McKinsey: 88% of organizations now use AI.
BCG: only 5% are capturing AI value at scale.
MIT’s research was even sharper: 95% of enterprise GenAI pilots show no measurable P&L impact.

The gap is not intelligence.
It is architecture.

Most companies are buying Ferrari engines and installing them
in horse carriages.

Open almost any serious AI product.
You will not find a model working alone.
You will find a system:

Retrieval.
Memory.
Tools.
Permissions.
Workflows.
Monitoring.
Evaluation.
Governance.

Aiswarya Venkitesh The foundation layer deserves more attention. Security, governance, observability, evaluation, and human oversight become increasingly critical as autonomy increases.
Michael Lee Author Aiswarya Venkitesh - True. Autonomy increases capability, but it also increases the cost of being wrong. That is why security, evaluation and human oversight cannot be bolted on after the system is already acting.
Sandy Carter, Doctor of Science (hon) The model can be replaced quickly, but the data, workflows, permissions, and evaluation built around it are much harder to copy.
Michael Lee Author Sandy Carter, Doctor of Science (hon) - Right. Model portability is increasing, but the surrounding operating capability compounds over time. Data context, workflow design, permissions and evaluation become organizational memory that competitors cannot reproduce overnight.
tgroenwals shared this post · Aug 13
Asif Ahmed

The technology almost always gets delivered.

The technology almost always gets delivered.

The transformation almost never does.

From what I have seen, most organisations cannot wait to announce a 'go-live'.

But then spend months figuring out why they aren't seeing the benefits that they thought they had paid for.

In almost every one of these situations, this could have been avoided.

Here's how:

  1. The outcome is defined before the work begins
    ↳ Agree what success looks like before selecting technology or vendors. Every trade-off should be measured against it.
Emanuel Balsa My favorite is #06: adoption must be measured, not assumed. I’ve seen success change when usage becomes part of the goal.
Asif Ahmed Author Emanuel Balsa Tracking usage reveals whether implementation is creating real change rather than simply reaching completion.
Usamah Mahmood Clear and streamlined workflows provide the desired outcomes when automated, not the messy ones. Having compact and accurate data is vital to leveraging technology appropriately.
Asif Ahmed Author Usamah Mahmood Automation works best when workflows are clear and the underlying data is reliable enough to support decisions.
tgroenwals shared this post · Aug 13
Dov Shenkman

From PMO to TMO to VMO

From PMO to TMO to VMO

PMO
-Focus: Deliver Projects
-On time
-On budget
-Within scope
-Milestone driven
-Measures execution

TMO
-Focus: Drive Transformation
-Enable adoption
-Manage organizational change
-Build new capabilities
-Align stakeholders
-Measures transformation readiness

VMO
-Focus: Realize Value
-Define value upfront
-Track value realization
-Govern investment decisions
-Align strategy to execution
-Measure customer value and business value

The Evolution
PMO: Did we deliver the project?
⬇️
TMO: Did the organization adopt the change?
⬇️
VMO: Did we create the value we promised?

Sharad Suri Strong evolution, Dov. Delivering a project on time and on budget matters, but execution alone does not guarantee impact. The real test is whether the change is adopted, improves how the organization operates, and ultimately creates the value that justified the investment in the first place. Moving from managing projects to managing value is an important shift in leadership thinking.
Sharad Suri Dov Shenkman Exactly, Dov. That shift from measuring completion to measuring realized value is key. An initiative can be delivered exactly as planned, but if it is not adopted or does not produce a measurable customer or business outcome, successful execution alone is not enough. Appreciate you expanding on this.
Youssif Fawaz I think we sometimes overcomplicate things by inventing new acronyms every few years. PMO, TMO, VMO, IMO... they all sound like standardized disciplines, but in reality they are often just labels. There is no universally accepted operating model that dictates exactly how these offices should be structured, what they should own, or how they should function. Every organization defines them differently based on its maturity, leadership preferences, culture, and business needs.
What really matters is not whether you call it a PMO, TMO, or VMO. What matters is having clear governance, defined decision rights, accountability, capable people, and measurable outcomes. I have seen PMOs acting like TMOs, TMOs acting like strategy offices, and VMOs functioning as portfolio offices. The title on the door rarely reflects the actual responsibilities.
So while these frameworks are useful for discussion, we should avoid presenting them as universal standards. There is no single "by-the-book" model. The operating model should always be designed to serve the organization, not to fit the latest acronym.
Youssif Fawaz Dov Shenkman
From that perspective, you are absolutely right!
tgroenwals shared this post · Aug 13
Ashley Nicholson

87% of executives are investing in AI without understanding what they're actually buying:

87% of executives are investing in AI without understanding what they're actually buying:

They're throwing millions at "AI solutions" while their teams can't tell machine learning from deep learning.

Here are the 6 AI model types that you need to know:

1/ Machine Learning Models:
↳ Learn from historical data to predict what happens next.
↳ Cut forecasting errors by 40% in sales, inventory, and risk management.
↳ Think: Netflix recommendations that keep users watching longer.

2/ Deep Learning Models:
↳ Brain-inspired systems that find patterns humans miss in massive datasets.

Joakim William Hauge Great overview, I'd add that this is still largely an engineering view of AI. Once AI reaches the executive team, the discussion changes. The CEO doesn't optimise for Deep Learning vs. Hybrid Models. The CFO doesn't optimise for GPT vs. Claude.

They optimise for:

• Revenue
• Margins
• ROI
• Cost per successful outcome
• Operational exposure
• Capital allocation

That's why I think Operational Visibility is becoming one of the missing layers in enterprise AI. Once autonomous systems start making decisions, leaders need visibility into the economics of those decisions, not just the models behind them.
Hafiz Bilal Haider The hybrid models pipeline has a "fix conflicts" step built right in, which is the honest part most people leave out when they combine models. Getting two specialized systems to agree on one output is usually harder than building either model on its own.
tgroenwals shared this post · Aug 13
Wil Klusovsky

The board does not need more cyber detail
It needs business clarity.

Not because leaders don’t care about security…because they’re hearing it in the wrong language.

Security talks about controls.
Finance talks about exposure.
Operations talks about downtime.
The CEO talks about business risk.

Too many cyber plans stay inside the security function.

The result: security speaks in tools and vulnerabilities while the business is thinking about margin, continuity and growth.

That gap slows decisions.

🧙🏼‍♂️ CROWN gives leadership teams a shared lens for cyber planning.

Kurt Zimmerman The translation piece is critical. Leadership doesn’t need every technical detail, but they do need to understand what a cyber decision means for continuity, cost, and the ability to operate. That’s where the conversation becomes actionable.
Kalana (Kal) Maldeniya This is where cyber maturity becomes less about the number of controls and more about decision quality. The board doesn't need to understand every vulnerability. It needs to understand the exposure it is accepting.
tgroenwals shared this post · Aug 13
John Wernfeldt

A great way to test if your governance is working is just to ask: which are the decisio...

A great way to test if your governance is working is just to ask: which are the decisions that have been made in the past 90 days, and where are those documented?

If those are not documented anywhere, and you can't trace back who made them and why, then you don't really have a clear operating model around data governance.

Decision authority is the most important part here, because without that everything else will fail.

And if you're not making decisions then you will never be able to derive the tangible outcomes that you would like to.

Michael Donaldson, DBA, PMP Documented decision authority tells you who decided. It does not tell you whether the process behind that decision was ever validated in the first place.

I have always seen this gap. A business has a clear owner for a decision, the decision even gets written down, but nobody ever checked whether the process feeding that decision was consistent or repeatable. Feed that into AI and the tool does not question it. It just repeats the gap faster and with more confidence, and now it looks authoritative because a machine said it.

Governance documentation and process validation are two different problems that get treated as one.

Which is actually harder to fix in your experience, getting people to write decisions down, or getting them to admit the process behind the decision was never solid to begin with?
Marcel Dybalski The point about decision authority stood out. You can build a very solid data foundation, but if nobody knows who gets to decide what happens next, it just becomes more infrastructure to maintain. John
John Wernfeldt Author Marcel Dybalski yes, and maintaining it usually falls on whoever built it as well
tgroenwals shared this post · Aug 13
Carolyn Healey

Your AI governance policy exists.

Your AI governance policy exists.

Your organization's behavior doesn't match it.

McKinsey just put a number on the gap.

Enterprise Responsible AI maturity averages 2.3 out of 4 in 2026, up from 2.0. But fewer than a third of organizations have reached level 3 in the dimensions that matter most: strategy, governance, and agentic AI controls.

Most executives think of "AI governance readiness" as binary: you either have it or you don't. That's the wrong frame.

Readiness is a ladder, and most organizations are standing on a lower rung than the board deck suggests.

Ángel Cárdenas-Bahena I like the distinction between having governance and being able to demonstrate that it actually operates in practice.

The progression toward adaptive and accountable governance is particularly important. But accountability may raise another question: is knowing who is accountable enough to understand whether a decision was sound?

An autonomous action can have a named owner, follow established controls, and remain fully traceable, while still being influenced by weak assumptions, incomplete evidence, or biases embedded in the reasoning behind the decision.

As AI becomes more involved in consequential decisions, governance may need to examine not only who authorized an action and whether the rules were followed, but also the quality of the reasoning that led to it.

Perhaps maturity will increasingly depend on making that reasoning visible enough to challenge, review, and learn from.
Paul Souhuwat This is a useful distinction, Carolyn.

The gap between policy and behavior is, perhaps, the more important governance measure.
An institution can have an excellent governance framework and still behave as though it has none.

The real test is what happens when the policy meets an actual decision: who has the authority to act, who owns the consequence, and whether the control is embedded in the workflow rather than left in a document.

In that sense, governance maturity is less about having more rules and more about making the right behavior increasingly institutional rather than dependent on individual vigilance.

AI simply makes that distinction much harder to hide.
tgroenwals shared this post · Jul 28
Betsy Tong

2023: Everyone bought AI.
Almost no one changed the work.

For the last three years, most people used AI
↳ To draft faster.
↳ To summarize documents.
↳ To automate repeatable tasks.

They said people are still needed for decisions on the bubble.
Those that required seeing across systems.
Edge cases that needed judgment.

Across BCG, Deloitte, McKinsey and Anthropic, a pattern is emerging.
Automation is not enough.

Not anymore. Agentic AI changes the map.

In most companies, it takes a custom IT project to make 17 different systems talk.

Dora Vanourek Agentic AI is powerful, but it doesn't remove the need for good governance. If an organization has unclear decision rights, AI can simply make poor decisions faster. The operating model still matters.
Betsy Tong Author Dora, good governance keeps AI decisions aligned with strategic business goals.
Maryann (MJ) Jamieson Betsy an AI that has to trace its own logic before acting is a step towards solving a trust problem many rollouts don't get near.
Betsy Tong Author Maryann, transparent, traceable logic builds real confidence in AI rollouts.
tgroenwals shared this post · Jul 28
Clare Kitching

The ENTERPRISE AI GUIDE in 1 page 📌

The ENTERPRISE AI GUIDE in 1 page 📌

Leading AI in a business is a big job.

So I put my 9 most popular enterprise AI frameworks in one place:
📌 Get it free here: https://lnkd.in/gwtgqA3H

Start with what AI is:
👉 Types of AI: agents, generative, deep learning, classical ML and rules, and which one solves your problem

Then set strategy and value:
👉 The AI Strategy Wheel: 7 decisions every AI strategy has to make
👉 The AI Value Funnel: where value gets lost between interest and impact
👉 The Total Cost of AI Ownership: the costs your business case doesn't show…

John Wernfeldt especially the guardrails one, most org stop at the policy layer and skip the operating model underneath
Gary Mitchell These frameworks are useful in building understanding. But beyond that, in building AI programmes that deliver value, we have to turn and look at the customer experience and the how the business works.

The superpower of AI is the empowerment of human interactions. I feel that many people see the objective as eliminating human interactions.

Really the business transformation landscape is quite simple. AI has a big part to play but we don’t start with AI. We start with the interactions we are seeking to empower.

1. Productivity of Individuals (e.g. copilot, ChatGPT)
2. Collaborative work (e.g. TEAMS)
3. Decision support (dashboards, data)
4. Workflow / capability improvement
5. Op Model / Customer Experience Transformation

Each of these have distinctly different business cases, different AI options, programme challenges, and governance needs.

If looked at together as “implementation of AI” it is confusing, but if broken out as above, decision making and governance become much easier to understand. Especially for the non-AI executives who must make decisions and do the governance.

We must remember that understanding of AI is not the objective. The objective is transformation. Using AI as a powerful tool to support this.
tgroenwals shared this post · Jul 28
John Wernfeldt

This map of agentic AI is probably one of the best ones I've seen.

This map of agentic AI is probably one of the best ones I've seen.

But have a look at where the arrow starts.

AI and ML, then deep learning, then gen AI, then agents, then full automation.

Five rings, around sixty labels, and none of them say who owns the data going into the first one.

Governance turns up twice, on two small stickies out near rollback mechanisms and retention policies.

That's more or less how it looks inside the organisations I walk into as well.

Offlo.ai Agent performance is constrained more by data quality than model capability. Clear ownership creates accountability, making automation trustworthy, auditable, and sustainable as systems become more autonomous.
VEORA LABS Automating on top of an unresolved definition of customer is such a common trap. The rush to get to the outer rings usually means skipping the foundational data ownership work, leading to systemic errors at speed.

#DataGovernance #DataOwnership #ArtificialIntelligence
tgroenwals shared this post · Jul 28
Asad Mumtaz

Most organisations that say they’re data-driven are not.

Most organisations that say they’re data-driven are not.

They’re data-aware. At best.

✅ 10 signs that separate the real thing from the performance:

  1. Leaders change decisions because of data

Not just cite data to support decisions already made. Data that changes a direction is culture. Data that decorates one already set is not.

  1. When the data contradicts the instinct, the instinct gets questioned

Not explained away. Investigated.

  1. People closest to the data have a path to the decision-makers

Analysis that cannot reach the room where decisions happen is not part of the culture.

Cabot Earle The problem with #9 isn’t data access, it’s that changing a decision can hurt someone’s reputation, and not everyone is willing to risk that.
Vitalie Aremescu I'd add one more signal. Organisations with a strong data culture can usually explain why a decision changed, not just that it changed. Without the reasoning, it's difficult to learn from the decision or apply that insight again later.
tgroenwals shared this post · Jul 28
Luís Rodrigues

Most people using AI daily can't explain 12 basic terms.

Most people using AI daily can't explain 12 basic terms.

Not obscure ones, the ones that show up in every product announcement, every board deck, every job description.

I picked 12 that matter right now.
Not 12 for ML engineers.

12 for anyone who builds, buys, or decides anything involving AI in 2026.

Grouped them into four buckets:

→ The Foundations: LLM, Token, Context Window

The building blocks, what AI is, how it reads, and how much it can hold in its head.

→ How AI Learns: Fine-tuning, RAG, Hallucination

How models get smarter, stay grounded, and where they still fail.

Ashley Nicholson Guardrails deserve far more attention. Trust grows when people know AI can handle the expected work and fail safely when something unexpected happens.
Luís Rodrigues Author Well said, Ashley. Strong guardrails make the difference between testing AI and using it every day.
Shiyal Suresh Excellent overview. I'd argue the most important shift isn't learning these terms individually it's understanding how they work together. LLMs provide intelligence, RAG provides trusted knowledge, MCP enables connectivity, agents drive execution, and guardrails ensure reliability. Production AI succeeds when all of these layers operate as a cohesive system, not as isolated technologies.
tgroenwals shared this post · Jul 21
S

Spot on!

Rajesh Rompicharla Great analogy. I'd add that many organizations mistake technology readiness for enterprise readiness. A platform can be production-ready on day one, but the enterprise may not be. Until business capabilities, operating models, decision rights, and governance evolve alongside the technology, the gap between deployment and value will remain.
Danar M. Such a sharp and important observation — sustainable AI success is built on people, process, and data, not just a great launch day!
tgroenwals shared this post · Jul 21
Basia Kubicka

AI, ML, GenAI and LLMs are NOT the same thing.
Here's the difference, in plain English:

So here's the simplest way to think about it...
They're not competing tools.
They're a hierarchy that keeps building on itself:
(See the visual for the full breakdown 👇)

1️⃣ AI - Artificial Intelligence
↳ The broad umbrella. Systems that can think, reason, and act intelligently.
↳ Examples: expert systems, robotics, game AI.

2️⃣ ML - Machine Learning
↳ A subset of AI that learns patterns from data.
↳ Examples: spam detection, recommendations, fraud detection.

Greg Zlevor This is a helpful reminder that successful AI projects start with defining the problem first, then choosing the right approach, not the other way around.
Basia Kubicka Author Greg Zlevor Problem first, architecture second being the sequence that the hierarchy is designed to support rather than bypass is the right way to hold this. The layers give you a vocabulary for the second step. The first step still requires human judgment about what you're actually trying to solve.
Ben Gusberg Breaking down these complex technical terms into a simple hierarchy makes a massive difference for everyone. Clear definitions are so helpful when deciding which tech setup fits a specific project.
Basia Kubicka Author Ben Gusberg The decision being about fit rather than capability alone is the frame that makes the hierarchy a practical tool rather than just an educational one. Which layer matches this problem is a different and more useful question than which layer is most advanced.
tgroenwals shared this post · Jul 21
Alex Miguel Meyer

Adding a human next to the AI is not oversight.
Regulators do not care that your AI is fast.
They care who signed off.

EU AI Act Article 14. NIST AI Risk Framework.
Colorado AI Act. Texas TRAIGA.

All four require human oversight with three elements.
Context. Authority. Rationale.

Most governance frameworks skip all three.
They add a checkbox. Not a checkpoint.

Here is how to deploy Human-in-the-Loop across the 5 governance layers.

→ Ethics:
Named reviewer with real veto authority.

→ Risk Management: Tiered checkpoints.
High-risk pauses. Low-risk runs.

Muneeb Ahmed One thing I've noticed is that meaningful human oversight isn't about inserting a person into the workflow. It's about making sure someone has both the information and the authority to challenge the AI's recommendation. Without those two things, the approval becomes procedural rather than a genuine control.
Muneeb Ahmed Alex Miguel Meyer Exactly. Both are necessary, but there's a third piece as well: accountability. When a decision can be traced back to a specific person with the context and authority to intervene, oversight becomes much more than a compliance exercise.
Tanzeela S. This aligns closely with ISO/IEC 42001. Effective AI governance requires clearly defined roles, documented decision-making, and accountability throughout the AI lifecycle. Human oversight should be a measurable control, not just a policy statement.
Alex Miguel Meyer Author Tanzeela S. Well said. Standards like ISO/IEC 42001 move human oversight from intention to execution by making accountability something you can actually demonstrate.
tgroenwals shared this post · Jul 21
Michael Lee

Your AI can pass every benchmark and still fail the only question that matters.

Your AI can pass every benchmark and still fail the only question that matters.

"𝗦𝗵𝗼𝘄 𝗺𝗲 𝘄𝗵𝗲𝗿𝗲 𝘁𝗵𝗶𝘀 𝗱𝗮𝘁𝗮 𝗰𝗮𝗺𝗲 𝗳𝗿𝗼𝗺."

Months in production.
A room full of smart people.
Nobody could answer.

The foundation was never built.
An auditor just happened to find it first.

The pattern inside regulated companies is predictable.

The board asks about the outer ring:
agents, high-risk decisions, regulated use cases.

The budget follows the board.
The failure lands in the inner ring:
source registry, lineage, ownership.

Where no one was watching.

I call this the 𝗔𝗜 𝗘𝘅𝗲𝗰𝘂𝘁𝗶𝗼𝗻 𝗚𝗮𝗽.

Joshua Ng Outer circle are often the flashy demos, sales pitches which stays in a intro deck or good feeling presentation that motivates you for one day and gets forgotten the next.
Michael Lee Author Joshua Ng - A good demo can create momentum. It cannot create ownership, lineage, or operating discipline. Those have to exist after the room stops applauding.
Arunkumar Sunderraj The execution gap often starts even earlier. Many organizations don't just lack data lineage, they lack a shared definition of the business concepts they're trying to govern. If every team defines "customer" or "policy" differently, traceability quickly breaks down.
Michael Lee Author Arunkumar Sunderraj - Right. Lineage can tell you where the data came from, but not whether everyone means the same thing by “customer.” Governance breaks when the organization can trace the number but cannot agree on what the number represents.
tgroenwals shared this post · Jul 21
Clare Kitching

AI governance is getting the attention.
Data governance is doing the work.

Right now, companies everywhere are rushing to scale AI.

But underneath the excitement is a quieter question:
Can we actually trust the data feeding these systems?

Because AI is only as good as the foundation beneath it.

If nobody knows:

  • where the data came from
  • who owns it
  • whether it’s accurate
  • whether it’s current
  • whether sensitive information is buried inside it
    ...then AI will scale this confusion.
Khwaja Naveed The 'treat governance as AI infrastructure' point deserves more attention in AI strategy discussions. Most organizations build AI capabilities on top of poorly governed data and then wonder why their models underperform or produce inconsistent outputs. You can't retroactively govern data after the model has been trained on it. The accountability structure, ownership, and quality standards need to be in place before the AI use case is designed, not after it's already been deployed.
Victoria Kurashina AI governance frameworks assume the data layer already has an owner. Most companies are writing that policy on top of data nobody has actually claimed, which is why it reads fine and still doesn't hold.
tgroenwals shared this post · Jul 16
Akshay 🚀

Anatomy of the .claude/ folder

A complete guide to CLAUDE.md, custom commands, skills, agents, and permissions, and how to set them up properly.

Most Claude Code users treat the .claude folder like a black box. They know it exists. They've seen it appear in their project root. But they've never opened it, let alone understood what every file inside it does.
That's a missed opportunity.
The .claude folder is the control center for how Claude behaves in your project. It holds your instructions, your custom commands, your permission rules, and even Claude's memory across sessions. Once you understand what lives where and why, you can configure Claude Code to behave exactly the way your team needs it to.
This guide walks through the entire anatomy of the folder, from the files you'll use daily to the ones you'll set once and forget.

Two folders, not one

Before diving in, one thing worth knowing upfront: there are actually two .claude directories, not one.

11.6K
tgroenwals shared this post · Jul 15
Clare Kitching

Everyone treats AI governance as one conversation.
It's six (or more), and they're happening in different rooms.

The CEO worries about moving fast without a blow-up they have to explain to the board.

The CFO asks what getting this wrong costs, and what they're actually funding.

The CIO starts counting what's already running, who owns it, and what it can touch.
All three are right. They're just not in the same conversation.

Here's how governance reads from each seat:

🔵 CEO: I want permission to say yes. 72% of CEOs now say they're the main AI decision maker (BCG, AI Radar 2026).

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Rajesh Ramaswami Well said, Clare. Every function can manage its own risk. Someone still has to own the business outcome. Jul 12 2 likes
Jaswindder Kummar One of the biggest challenges is getting everyone to solve the same problem from different perspectives. Governance works much better when those views are connected Jul 12 1 like
tgroenwals shared this post · Jul 15
Clare Kitching

We worry about choosing the wrong AI tool or provider.
But it's generally the most reversible decision on the list.

With an AI strategy, what sometimes arrives is a tool decision, a pilot, and a slide about data quality.

That's a good start, but you're missing some important parts.

An AI strategy that scales covers at least seven dimensions.

Four that usually go missing can be the tough ones:

  • Ambition owned at CEO level and tied to the goals the board already tracks.

  • An operating model that sets who approves new initiatives and who keeps the live ones running.

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Magda Sokolovič I like this wheel. And always a good idea to start from the tools company is using, before adding/moving to new one Jul 13 2 likes
Gaurav Singh Companies spend weeks comparing AI tools but only a few hours discussing how they'll actually change the way people work. The second conversation is usually the harder one. Jul 13 2 likes
tgroenwals shared this post · Jul 15
Carolyn Healey

Most AI programs still aren’t hitting the P&L.

The ones that are all made the same early decision.

They stopped treating AI as a board-level response and started treating it as an operating model redesign.

88% of enterprises now use AI in at least one function. Yet only 39% report EBIT impact (McKinsey, 2025).

This isn’t an AI problem. It’s a rollout problem.

Here’s what’s actually happening inside most enterprises:

The Broken Playbook: How Most Enterprises Roll Out AI

1/ The Board Mandates It

→ Competitive pressure hits the boardroom
→ “We need an AI strategy” lands with the CEO
→…

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Bhavik Shah The point about redesigning workflows really stands out. We've seen that AI delivers value when it's built around a business outcome, not when it's added as another tool. Technology is only one part of the equation. Execution is what ultimately shows up in the P&L. Jul 15
Jessica Williams The biggest takeaway is that AI rarely fails because of the model- it fails because the workflow never changes. Technology amplifies processes; it doesn't fix broken ones. Jul 15
tgroenwals shared this post · Jul 9
Sebastian Hewing

I started data projects with 3 silly questions.

Today, I skip all of them:

❌ “Which BI tool should we use?”
❌ “Should we build a real-time pipeline?”
❌ “What should our data architecture look like?”

The result:

I built a dashboard factory and lost trust with senior management.

That’s why I now use the same 5-step process to kickstart every data project.

Simple.
Repeatable.
Business-first.

1️⃣ Understand the game

  • Where is the company today?
  • Where do we want to be in 12 months?
  • Which initiatives already exist?
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Syed Sulaiman Shahul Hameed Completely agree. Starting with business decisions instead of tools is what actually makes data projects work. Most failures happen when teams skip that step and jump straight into building. Jun 29
Dhruv R. Starting with business decisions instead of technology consistently delivers better outcomes. Clear stakeholder alignment upfront prevents wasted effort and ensures data solutions solve the right problems. Jun 29
tgroenwals shared this post · Jul 9
Rob Llewellyn

Most AI programmes never reach transformation.
They stop at Level 1.

Everyone wants AI to deliver business value.

But many organisations are measuring success
by faster tasks and lower costs.
They stay at Level 1.

That’s not transformation.
It’s improvement.

AI creates value at three different levels.

Level 1 improves tasks.
People work faster and costs fall.
But the business stays largely the same.

There’s nothing wrong with Level 1.
It's useful, and every organisation
should look for quick wins.

The problem is believing that’s enough.
Believing it’s transformation.

Paul Souhuwat Many organizations mistake efficiency for transformation. Efficiency helps organizations do the same work better.
Transformation changes what the organization is capable of becoming.

The missing layer is often decision architecture. Before AI reshapes the business model, it must first reshape how the enterprise senses, decides, and coordinates. That's where enduring advantage begins.
Tim Hughes Rob Llewellyn Strong perspective, thank you. I'd go one step further: transformation isn't created by AI itself—it's created by the better decisions AI enables. The organisations that outperform will redesign how decisions are made for customers, colleagues and the business, not just how work gets done.
tgroenwals shared this post · Jul 6
Michelle Maan

Most companies think the biggest challenge with AI agents is intelligence.

It is not.

The reality?
🚫 Powerful agents with weak security create massive risk
🚫 One permission mistake can expose critical data
🚫 Automation without oversight increases vulnerability
🚫 Trust becomes the real competitive advantage

Here are 7 ways smart companies build secure AI agents:

  1. Limit Access by Design
    ↬ Give agents only the permissions they need
    ↬ Role-based access reduces unnecessary risk

2.

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Shailesh Davara The biggest concern today is an agent with valid credentials making thousands of logically wrong database updates at lightning speed, because standard backup systems will just save that corrupted data as normal daily work. Jun 24 2 likes
Awa K. Penn Using AI agents without memory is like hiring Einstein, but every morning he walks in, introduces himself, and asks where the bathroom is. Michelle Maan Jun 23 1 like
tgroenwals shared this post · Jul 6
Rob Llewellyn

Your project closed green.
So why does nothing feel different?

Most leaders have lived this.

The milestones hit. The budget held.
The steering committee applauded.
Yet nothing fundamental changed in the business.

Here's the uncomfortable truth.
You delivered exactly what
you were asked to deliver.

Projects deliver outputs.
Outcomes and benefits only arrive
when the business changes how it works.

That's not my definition.
PRINCE2 and the PMBOK both say it.

And there's a deeper pattern.
Most projects, not all, are focused on optimisation.
They make the existing business more efficient.

Rob Turner, MBA This is the pattern I see repeatedly in ServiceNow implementations. The platform goes live on time and on budget, the project closes green, and within six months the CMDB data is rotting because nobody built a permanent governance structure to maintain it. Every process that depends on that data — incident, problem, change, impact analysis — is now operating on assumptions instead of facts. The project delivered the output. Nobody owned the ongoing capability. Your point about permanent transformation structures is the answer, but in my experience the resistance isn't intellectual — leaders agree with it in the room. The resistance is budgetary. Permanent structures require permanent headcount, and most organizations won't fund a transformation function the way they fund IT or finance. So the work gets re-packaged as the next project, the next program, and the cycle restarts.
Rob Llewellyn Author That’s the challenge Rob. Without permanent ownership, the cycle simply repeats.
tgroenwals shared this post · Jul 1
John Wernfeldt

This is the version I now print and walk into AI strategy meetings with.

This is the version I now print and walk into AI strategy meetings with.

Last week, forty minutes into a diagnostic call, a CDO stopped me.

She told me her entire customer analytics pipeline depended on one Excel file maintained by one person.

This kind of happens on almost every call I have run this year.

The team always wants to start at the AI layer. I keep pulling the conversation down the stack, and we usually do not make it past Operational Reality.

Excel files, Slack threads, one person who knows how it works.

That is where AI in production fails, not at the model layer.

Oluoma Ilobah, FIMC John Wernfeldt strengthening the weak layers before building AI models is so key. It will only amplify chaos if the foundational pillars are weak.
John Wernfeldt Author Oluoma Ilobah, FIMC yeah, usually strengthening the layer needs someone to own it rather than another tooling project
tgroenwals shared this post · Jul 1
Mathieu Le Guével

𝗗𝗼𝗻'𝘁 𝘁𝗿𝘂𝘀𝘁 𝘁𝗵𝗲 𝗵𝘆𝗽𝗲. 𝗪𝗲 𝗱𝗼𝗻'𝘁 𝗮𝗹𝘄𝗮𝘆𝘀 𝗻𝗲𝗲𝗱 𝗮 𝗳𝗲𝗱𝗲�...

𝗗𝗼𝗻'𝘁 𝘁𝗿𝘂𝘀𝘁 𝘁𝗵𝗲 𝗵𝘆𝗽𝗲. 𝗪𝗲 𝗱𝗼𝗻'𝘁 𝗮𝗹𝘄𝗮𝘆𝘀 𝗻𝗲𝗲𝗱 𝗮 𝗳𝗲𝗱𝗲𝗿𝗮𝘁𝗲𝗱 𝗺𝗼𝗱𝗲𝗹.

Everyone seems to recommend federated governance. Over the last few years, it has become the model everyone talks about. But that doesn't mean it's the right choice for every organization.

The right model depends on your maturity, your organization and the problems you're trying to solve.

A 𝗰𝗲𝗻𝘁𝗿𝗮𝗹𝗶𝘇𝗲𝗱 𝗺𝗼𝗱𝗲𝗹 usually works best when governance is new, regulations are strict, data quality is inconsistent or ownership is still unclear. It helps create common standards, shared definitions and consistent ways of working.

Raj Gupta Completely agree. Centralization gets a bad reputation for being slow, but it’s essential for building a baseline of trust and standards. You can't distribute ownership to domains that aren't mature enough to handle the responsibility yet.
KOMAL CHHEDA There's a point many teams miss, Mathieu. Decentralization only works when accountability is already part of the culture. Without that, you're not distributing ownership, you're distributing confusion.
tgroenwals shared this post · Jul 1
Mathieu Le Guével

𝗠𝗼𝘀𝘁 𝗰𝗼𝗺𝗽𝗮𝗻𝗶𝗲𝘀 𝗱𝗼𝗻'𝘁 𝗵𝗮𝘃𝗲 𝗮 𝗱𝗮𝘁𝗮 𝘀𝘁𝗿𝗮𝘁𝗲𝗴𝘆... 𝗧𝗵𝗲𝘆...

𝗠𝗼𝘀𝘁 𝗰𝗼𝗺𝗽𝗮𝗻𝗶𝗲𝘀 𝗱𝗼𝗻'𝘁 𝗵𝗮𝘃𝗲 𝗮 𝗱𝗮𝘁𝗮 𝘀𝘁𝗿𝗮𝘁𝗲𝗴𝘆... 𝗧𝗵𝗲𝘆 𝗵𝗮𝘃𝗲 𝗮 𝘁𝗲𝗰𝗵𝗻𝗼𝗹𝗼𝗴𝘆 𝗿𝗼𝗮𝗱𝗺𝗮𝗽.

I often see organizations investing in cloud platforms, AI and modern data stacks before answering a much simpler question.

What business problem are we trying to solve?

A data strategy defines where the company wants to create value with data. Data governance makes that strategy executable.

Without governance, priorities stay unclear.
↳ Ownership is missing.
↳ Data quality depends on individual effort.
↳ Teams move in different directions.

Rizwan Tufail Technology roadmaps are easier to fund, but governance is the layer that makes data reliable. Without named owners, even strong platforms turn into scattered efforts.
Hanan Al Rabiee This resonates. In my experience, organizations often rush to discuss platforms, dashboards, or AI before defining the business problem they’re trying to solve. Once the business objective is clear, strategy, governance, and technology naturally fall into place.
tgroenwals shared this post · Jun 25
Patrick Giwa, PhD

Small businesses can win with AI faster than big companies.

Small businesses can win with AI faster than big companies.

These 6 simple steps will help you start.

Most people think AI belongs to large companies.

Big budgets. Big teams. Lots of meetings where nothing gets decided.

I know this because I've worked 10+ years in corporate.
I've been in situations where we took 6 weeks to approve a tool to collect data to improve a product.

But small businesses have an unfair advantage.

They can move faster.

You do not need a huge AI strategy plan.

You need a clear place to start.

Here is the simple roadmap I would use.

Jonathan Whipple This is exactly why startups often outlearn bigger companies. Large organizations have more resources, but they also have more approval layers, more stakeholders, and more reasons to keep doing things the old way. Small teams can test an idea on Monday and learn from it by Friday.
Patrick Giwa, PhD Author Small teams move quicker since fewer steps slow down action and learning, Jonathan.
tgroenwals shared this post · Jun 25
Rob Llewellyn

Two firms have access to the same AI.
By 2030, their positions will have diverged.

Same AI. Two different futures.

Most firms point AI at the present.
They apply it to what already exists
then call it transformation.

But the truth is, it's optimisation.
Valuable, yes.
But it's not transformation.

Productivity. Efficiency. Automation.
All real. All worth having. All challenging.

But optimisation has a ceiling.
It makes the current model better, not different.
The game stays the same.

And it follows a familiar curve.
Refine. Plateau. Diminishing returns.

Rizwan Tufail A company funding only optimization may show better dashboards for a period. The harder cost shows later through weaker capability, slower learning, and reduced strategic range.
Khubaib Rasheed Rob Llewellyn Optimisation has a ceiling. It makes the current model better, not different. The trap is that on a dashboard it looks like progress, so the budget commits to defending a model AI is already replacing. The companies that win run both curves deliberately: fund today's model while building tomorrow's capability.
Which curve is your board actually funding?
tgroenwals shared this post · Jun 22
George Firican

What makes data governance work?

What makes data governance work?

Clear ownership
Business value
Better decisions
Continuous improvement

...and more.
These 10 guiding principles help turn governance into practical, everyday work that people can understand, support, and sustain.

Which principle has made the biggest difference in your organization?

♻️ Share this with someone building or strengthening a data governance program.
Follow here for more George Firican

hashtag
#datagovernance
hashtag
#datamanagement
hashtag
#data

John Wernfeldt good list, especially clear ownership, the rest are downstream of it
George Firican Author John Wernfeldt, absolutely 💯 . Clear ownership gives every other principle a place to land. Once people know who is accountable, decisions move faster, issues find the right path, and DG becomes much easier to sustain. Thanks for sharing your thoughts on this.
tgroenwals shared this post · Jun 22
Ashish Joshi

𝐖𝐡𝐚𝐭 𝐬𝐞𝐩𝐚𝐫𝐚𝐭𝐞𝐬 𝐬𝐜𝐚𝐥𝐚𝐛𝐥𝐞 𝐝𝐚𝐭𝐚 𝐩𝐥𝐚𝐭𝐟𝐨𝐫𝐦𝐬 𝐟𝐫𝐨𝐦 𝐞𝐱𝐩𝐞𝐧𝐬𝐢𝐯𝐞 𝐝𝐚𝐭𝐚 𝐩𝐫𝐨𝐣𝐞𝐜𝐭𝐬?

It’s rarely the technology.

It’s the architecture decisions made before the first pipeline is built.

Many organizations invest heavily in cloud platforms, analytics tools, and AI initiatives-yet struggle with fragmented data, inconsistent metrics, and slow delivery.

The reason is simple:

Different business needs require different warehouse design patterns.

𝐇𝐞𝐫𝐞 𝐚𝐫𝐞 6 𝐜𝐨𝐦𝐦𝐨𝐧 𝐃𝐚𝐭𝐚 𝐖𝐚𝐫𝐞𝐡𝐨𝐮𝐬𝐞 𝐃𝐞𝐬𝐢𝐠𝐧 𝐏𝐚𝐭𝐭𝐞𝐫𝐧𝐬 𝐞𝐯𝐞𝐫𝐲 𝐝𝐚𝐭𝐚 𝐥𝐞𝐚𝐝𝐞𝐫 𝐬𝐡𝐨𝐮𝐥𝐝 𝐮𝐧𝐝𝐞𝐫𝐬𝐭𝐚𝐧𝐝:…

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Vinod Bijlani Most data initiatives struggle long before any dashboard appears in front of users. The early structure decisions quietly shape every outcome that follows. Jun 22 1 like
Raghavendra Bagalkoti Architecture choices tend to stay around much longer than tool selections. Jun 22 2 likes
tgroenwals shared this post · Jun 22
Inga S.

Your biggest AI breach probably won’t trigger an alert.

Your biggest AI breach probably won’t trigger an alert.

It will happen quietly.

And by the time someone notices, your data may already be somewhere it should never have been.

AI isn’t the biggest risk.

Careless AI usage is.

I’ve seen companies spend millions on cybersecurity…

…then copy confidential information into an AI tool without thinking twice.

No malware.
No phishing email.
No ransomware.

Just one prompt.

Here are the AI risks most leaders ignore:

• Employees paste customer data into public AI tools.

Anastasiya Tiunova So true, Inga S. AI isn’t the “villain” here, it is the absence of AI governance. The organizations that treat AI tools like any other SaaS — with identity-centric controls, proper access certifications, and data classification baked in — will be the ones that turn AI into a competitive advantage instead of tomorrow’s breach headline.
Rami Alkafahje Yeah careless AI usage breaks security unnoticed till too late.
tgroenwals shared this post · Jun 22
Luís Rodrigues

Most people think Agentic AI is just "ChatGPT + tools"

Most people think Agentic AI is just "ChatGPT + tools"

They're wrong.

This diagram shows the full stack.

Five layers. Each one matters.

Most failures happen in layers four and five. Not in the models.

𝟭/ 𝗔𝗜 & 𝗠𝗟 (𝗧𝗵𝗲 𝗙𝗼𝘂𝗻𝗱𝗮𝘁𝗶𝗼𝗻)
Data becomes decisions here.

Classical learning. Supervised, unsupervised, reinforcement.

𝟮/ 𝗗𝗲𝗲𝗽 𝗟𝗲𝗮𝗿𝗻𝗶𝗻𝗴 (𝗧𝗵𝗲 𝗘𝗻𝗴𝗶𝗻𝗲)
Neural networks. Transformers.

The machinery learns patterns at scale.

𝟯/ 𝗚𝗲𝗻𝗔𝗜 (𝗧𝗵𝗲 𝗖𝗿𝗲𝗮𝘁𝗶𝘃𝗲)
LLMs generate content. RAG pulls context.

Multimodal models handle text, image, audio, video.
The output layer.

Steven Jonathan This is a fantastic breakdown. The emphasis on layers four and five resonates deeply with our own experience in deploying AI agents for sales outreach. We have found that robust governance, observability, and failure recovery are not just nice-to-haves; they are the critical difference between a system that builds trust and one that damages a brand. Architecture truly is the unsung hero of reliable autonomy.
Luís Rodrigues Author Absolutely, Steven. Architecture quietly determines whether autonomy is safe or risky.
tgroenwals shared this post · Jun 21
Sprytix

$600 Mac mini + Kimi API = personal AI server that runs 24/7. Here's how to turn it into a business

$600 Mac mini + Kimi API = personal AI server that runs 24/7. Here's how to turn it into a business

http://x.com/i/article/2066836498851201024


Most people think about AI as a chat window they open when they need something. The developers making real money with AI think about it differently - as infrastructure that runs continuously, handles client requests automatically and generates revenue while they sleep.
The hardware that makes this possible isn't a $10,000 GPU server or a cloud subscription that bills you by the hour.

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tgroenwals shared this post · Jun 19
John Wernfeldt

Most companies I work with have one of these four quadrants and call it data governance.

Most companies I work with have one of these four quadrants and call it data governance.

The most common version has artifacts. A catalog, a few metric cards, a policy document somewhere on SharePoint. Other companies build out roles instead. A CDO with no peer at her level, a Gov Council that meets quarterly, a DPO who is mostly there for the regulator. A few do concepts well, with decision rights on a slide and named ownership on another, both signed off by someone who left the company. Almost everyone has use cases queued up: AI pilots running on data the team does not trust.

Vipul Patel Most teams treat governance as something you finish before AI runs. The harder realization is that governance has to run alongside AI, enforcing what data an agent can access, what decisions require a human in the loop, and what gets logged as evidence. That is where the sequencing breaks in practice. You can have clean ownership and a solid data catalog, but if an AI agent can query sensitive data outside its approved scope at runtime, the four-quadrant model did not protect you. The point about AI pilots running on data the team does not trust is the symptom. The structural shift is moving governance from a documentation layer into an execution layer.
Vaidehi Muradi The phrase that stood out to me: “You cannot buy the outer ring without building every ring inside it first.”

Too many organizations try to solve governance with catalogs, tools, or AI platforms. In practice, sustainable AI adoption usually depends on much less glamorous capabilities: clear ownership, trusted data, defined decision rights, and escalation paths.
tgroenwals shared this post · Jun 16
John Wernfeldt

Most governance business cases die in the rewrite, before the meeting even happens.

Most governance business cases die in the rewrite, before the meeting even happens.

The pitch gets softened in the 48 hours before the meeting, the meeting happens anyway, and the funding question gets pushed to next quarter.

I have watched €2.4M in concrete GDPR exposure get rewritten as "significant regulatory risk" in that window. The pitch did not get worse exactly, but the teeth got pulled.

The image has five rows that decide whether a governance program gets funded or filed. Every row needs a number and a name attached.

Adegoroye Adeyeye This is very real. I’ve seen the same. Once the numbers and clear ownership get stripped out, the whole thing turns into something that sounds safe but is impossible to act on.
The “surviving the rewrite” point is key. If risk isn’t framed in concrete exposure with names attached, it almost always gets deferred rather than funded.
Rizwan Tufail The R A I S structure offers a clear way to shape governance conversations around measurable elements, John. It brings discipline into funding discussions through simple clarity in each layer.
tgroenwals shared this post · Jun 16
Carolyn Healey

Companies winning with AI aren’t better at choosing tools.

Companies winning with AI aren’t better at choosing tools.

They’re better at redesigning how work gets done.

PwC’s 2026 AI predictions put a hard number on it:
~20% of value comes from technology.
~80% comes from how work is redesigned.

Most enterprises have it reversed.

They’re spending 80% of their energy evaluating tools and running pilots, and 20% asking the only question that matters:

“How does this change the way we operate?”

Here’s the 80/20 AI strategy framework:

1/ Start With the Workflow…

Carolyn Healey Author Holly Moe - spot on and this is why pilots often look impressive but stall at scale. The demo proves what is possible, but the business still runs on old habits. Value shows up when AI becomes part of the way work actually moves.
Dr. Devraj Bikash Das Perhaps the most important shift here is moving from asking, "What can AI do?" to asking, "What should work look like in an AI-enabled organisation?"
Too many companies are trying to fit AI into existing operating models, when the real opportunity lies in redesigning those models altogether.
Technology is becoming increasingly commoditised. Organisational adaptability, workflow design, and the ability to translate capability into business outcomes may prove to be the more enduring competitive advantage.
tgroenwals shared this post · Jun 15
Satya Nadella

A frontier without an ecosystem is not stable

A frontier without an ecosystem is not stable

http://x.com/i/article/2065582894790365184


I’ve been thinking a lot about the future of the firm in an AI-driven economy.
This transition is different than any previous platform shift. In the past, we used digital systems to enhance human capital. This is the first time we can create a real cognitive loop between people and digital systems. That is a mind-bender, because it changes how we even conceptualize work inside an enterprise.

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tgroenwals shared this post · Jun 13
Carolyn Healey

Your AI spend per employee keeps climbing.

Your AI spend per employee keeps climbing.

At what point does it cost less to keep the human in the loop?

CFOs are starting to run that math.

For the past two years, the pitch was simple:

AI replaces headcount. Headcount is expensive.

So AI saves money.

That logic is starting to wobble.

Not because AI does not create value.

Because the cost model is more complicated than the sales deck made it sound.

Here’s what’s actually happening:

1/ The swap is becoming explicit

→ CFOs are prioritizing AI and technology investment while headcount growth slows
→ AI budgets are increasingly…

Dr. Markus Limberger One part often gets overlooked.

Even when AI creates productivity gains, the value only shows up if the organization can actually absorb the freed-up capacity.

In many cases, the work doesn’t disappear. The bottleneck just moves to coordination, approvals, exception handling, and adoption.
Helmut Hubmann A valuable perspective.
Much of the AI discussion still focuses on productivity gains, while the operational costs of governance, oversight, quality assurance and risk management receive far less attention.
The point that replacing a salary does not automatically eliminate the work is particularly important. In many cases, organisations are not removing effort but redistributing it across AI infrastructure, human review, monitoring and governance functions.
The long-term economics of AI adoption will likely depend as much on operating models and governance as on the technology itself.
tgroenwals shared this post · Jun 6
K

▶️ The AI ROI Fallacy: Unmeasured Infrastructure in Turnaround Assets

David’s Bridal recently claimed asking for AI ROI is “the wrong question” because AI is now “infrastructure.”

For a legacy retail brand fresh out of multiple bankruptcies, that should set off alarms for their board and private equity sponsors.

Infrastructure still consumes capital. Capital has a cost. Warehouses, ERP upgrades, data platforms, and governance programs all require a business case. AI doesn’t get a pass.

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Clark Schnase Exactly. Calling AI "infrastructure" should raise the proof bar, not lower it. Infrastructure still has utilization assumptions, operating costs, control requirements, and a capital allocation thesis. Boards do not need a perfect ROI forecast, but they do need a defensible evidence model for why continued funding is rational. May 29 1 like
Patrick Moran, MBA, CISSP Spot on. What we're still seeing is a lot of subjective AI technologies and people struggling to quantify their business value. Labeling AI as infrastructure is lazy. If you can't tie an AI technology to economic value, it's a hobby not a budget line. May 13 2 likes
tgroenwals shared this post · Jun 6
A

The TravelAI Control Stack - A Unified Portfolio of Enterprise AI Infrastructure Assets
Private equity does not acquire software.

It acquires control.

Enterprise value expands when decision ownership is preserved from board mandate through operating execution.

Most AI companies are building applications.
This is control infrastructure.

I have built and positioned a full portfolio as a cohesive TravelAI Control Stack for scaled travel and hospitality platforms.

• TravelAir.ai - Master control layer and intelligence core. Anchors decision coordination across the entire ecosystem.

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Austin W. Author All domains are live with dedicated professional sites.

Central hub: TravelAir.ai

Open to serious conversations with private equity sponsors, platform operators, and strategic acquirers exploring control infrastructure for travel and hospitality portfolios.

Long horizon. Quiet build.
May 31
tgroenwals shared this post · Jun 6
Lisa Mandell

The AI problem inside most PE-backed and ambitious service businesses is not lack of interest.

It is too much choice.

Too many tools.
Too many internal experiments.
Too many people saying “we should probably be doing something with AI.”

For founders and Management teams, that makes it easier to delay than to choose. The problem with too much choice is that it pushes teams into tool decisions before they have made a value decision.

I spoke recently to a leader at a PE-backed businesses, and they put it plainly.

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David Davies Super interesting! Would love to hear more Lisa May 28 1 like
Nick Payman Great insight, thanks Lisa. I totally agree with the sentiment of "identifying where value is trapped in the business" first off. Once you can clearly pinpoint those friction points, it becomes much easier to prioritise the initiatives that AI can help solve for May 28 1 like
tgroenwals shared this post · Jun 6
Csongor Barabasi

Everyone in private equity can now see the AI opportunity across the portfolio. Now the real work is choosing the right workflow, getting access to the right systems, redesigning the process, measuring the output, and getting the team to adopt a new way of operating.

This is where a lot of AI initiatives get stuck. A portfolio company might have 20 plausible use cases: engineering velocity, customer support, finance operations, professional services automation, compliance, reporting, product modernization. But not all of them are good first projects. Some are commercially irrelevant.

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Vijay Agarwal Csongor Barabasi The rarest combination in any portfolio isn't the use case, it's the frustrated business owner with accessible data and a workflow that repeats. Find that person first. Everything else is just ideation. Jun 1
Azee Shah Exactly this, AI value in PE is turning into a prioritization and deployment problem, not an innovation problem. Jun 2
tgroenwals shared this post · Jun 6
Andrew Narbutis

A recent conversation with a CHRO highlighted a common concern among HR leaders:

“We don’t have millions of dollars to throw at AI initiatives in HR like big tech companies do.”

This concern is valid. Many organizations do not have access to unlimited AI budgets, extensive product teams, or well-prepared enterprise data. However, implementing AI does not have to begin with a large-scale program.

A valuable lesson from private equity is to focus on value first.

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Omer Khokhar Great point. Many organizations focus on the cost of AI but overlook the cost of inefficient processes. Delayed hiring, repetitive admin work, inconsistent experiences, and poor knowledge sharing all have a real business impact.
The best AI initiatives don't start with the technology; they start with a clear business problem. Instead of asking, "Where can we use AI?", HR leaders should ask, "Where are we losing the most time and value today?"
When AI is tied to measurable business outcomes and ROI, even organizations with modest budgets can make meaningful progress.
Jun 3
Aditi Solanki Interesting how the real bottleneck often isn't AI capability itself, but clarity around where value is actually being lost. Jun 4