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tgroenwals shared this post · May 11

Ben Gibbins

The CIO role is being rewritten across retail.

It used to be:
• Infrastructure
• Systems
• Stability
• Cost control

Now?

It’s shifting towards:
• Commercial impact
• Customer experience
• Product and platform thinking
• Enabling growth

Technology is no longer sitting on the sidelines.

It’s embedded in how the business operates.

Which means tech leaders are now being judged differently.

Not on:
System uptime

But on:
Business outcome realisation

Revenue enablement
Speed to market
Customer experience
Operational performance

That’s a big shift.

And it requires a very different profile.

Less operator of systems.

More operator of the business.

Question is:
How many organisations have actually caught up to that expectation?

I’ve noticed a shift where CIOs are taking up more COO type roles still owning tech.

So another question is:
Will the CIO role still exist in retail within 5-10 years?

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Elise Gilbert Morgan COLIN May 7

Alvaro Birlanga Mejía Quite interesting thinking. Maybe not only related to a specific industry but general approach. Question here could be how many successful? organizations are applying to themselves. Is IT/IS yet considered part of the business? Maybe only supportive? Are technologies leaders dare to take more responsibility in real business? May 9 1 like