The CIO role is being rewritten across retail.
It used to be:
• Infrastructure
• Systems
• Stability
• Cost control
Now?
It’s shifting towards:
• Commercial impact
• Customer experience
• Product and platform thinking
• Enabling growth
Technology is no longer sitting on the sidelines.
It’s embedded in how the business operates.
Which means tech leaders are now being judged differently.
Not on:
System uptime
But on:
Business outcome realisation
Revenue enablement
Speed to market
Customer experience
Operational performance
That’s a big shift.