The technology almost always gets delivered.
The transformation almost never does.
From what I have seen, most organisations cannot wait to announce a 'go-live'.
But then spend months figuring out why they aren't seeing the benefits that they thought they had paid for.
In almost every one of these situations, this could have been avoided.
Here's how:
- The outcome is defined before the work begins
↳ Agree what success looks like before selecting technology or vendors. Every trade-off should be measured against it.