Are you confused about the difference between an Incident, Service Request, Problem, and Change in IT Service Management (ITSM)?
In this CGTECH tutorial, we break down these four important ITSM concepts using simple explanations and real-world office examples.
Many beginners think every IT ticket is the same — but in ITSM, each ticket has a different purpose and requires a different approach.
In this video, you will learn:
✅ What is an Incident?
✅ What is a Service Request?
✅ What is a Problem?
✅ What is a Change?