Even if you don’t think you’re a natural (or you hate it), anyone can become proficient at this important art using the right tactics and behaviors.
00:00 “Small talk” is a misnomer for such an important part of communication.
01:07 Establish appropriate goals.
01:52 Give yourself permission to pause.
03:35 What if you feel like you have nothing smart to say?
04:24 What if I make a mistake or say something dumb?
05:09 What if my problem is that I have too much to say?
06:04 What tools can I use if none of this is natural to me?
07:53 How do I get the conversation started?