# I asked a client last month how many decisions their AI agent makes per day....
Canonical: https://social-archive.org/tgroenwals/dYXe6Vf06M
Original URL: https://www.linkedin.com/posts/john-wernfeldt-82894b58_i-asked-a-client-last-month-how-many-decisions-share-7455122369565630464-tluY/
Author: John Wernfeldt
Platform: linkedin
## Content
I asked a client last month how many decisions their AI agent makes per day. They said “maybe a few.” We counted. It was over 600. Which data source to query. How to interpret the metric. What context to include in the answer. Whether the output was confident enough to show a customer. Every one of those is a decision. Every one of them had zero governance around it. Nobody owned any of them. No documentation, no named reviewer, no exception process. So I drew the levels of decision rights an AI agent actually has, and what humans need to own at each level. The diagnostic is at the bottom of the whiteboard. Four questions, one for each level. If you can’t name the human at any level, that’s your governance gap. Most companies discover they fail at the Act level. The agent triggers workflows, updates dashboards, sends responses to customers, and nobody has set boundaries for what it can change. We gave humans job descriptions before we gave them decision rights. We’re skipping both for agents. Free 30-day playbook on fixing governance ownership: https://lnkd.in/dVrvwqqE