2026-05-18T08:11:01.246Z
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- A Pizza Hut franchisee alleged in a lawsuit that the chain's AI system damaged its business.
- The suit alleges that the system led to delays and cratering sales at over 100 restaurants.
- The franchisee, Chaac Pizza Northeast, is seeking more than $100 million in damages.
A top Pizza Hut franchisee says the chain's rollout of an AI-powered delivery system turned once-speedy pizza orders into a cold, late-arriving mess — and cratered a business that had been outperforming nearly every other operator in the system.